Over three weeks had passed with vague responses regarding issues with their bank details, and they threatened to file a formal complaint if the situation was not resolved soon. Despite confirming that his account was verified after submitting additional required documents, his withdrawal remained pending and had not been processed. The player retained the option to reopen the complaint in the future if they chose to resume communication. The Complaints Team was unable to proceed with the investigation due to the player’s lack of response to inquiries and reminders, resulting in the closure of the complaint duxcasino at that time.
Player complaints regarding Duxcasino
We rejected the complaint because the player didn’t respond to our messages and questions. The issue was resolved as the player confirmed receipt of the payment. The Complaints Team had encouraged adherence to casino rules to avoid future issues. She repeatedly received the same response from the casino, stating that an investigation was ongoing.
The player from Ireland faced significant delays in withdrawing money from DuxCasino, despite having provided all requested documents since mid-December. The issue was escalated to the Complaints Team, who intervened with the casino on his behalf. The player from Ireland had undergone multiple verification processes, providing various documents for identity confirmation. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duxcasino. According to our tests and collected information, Duxcasino has a good customer support.
Is Duxcasino fair and safe? Safety Index explained
Discuss anything related to Duxcasino with other players, share your opinion, or get answers to your questions. The player has deposited money into their account, but the funds seem to be lost. The player confirmed the issue was resolved and his winnings were received. A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before.
- A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before.
- Discuss anything related to Duxcasino with other players, share your opinion, or get answers to your questions.
- Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
- When reviewing online casinos, we collect information about their customer support and language options.
- The player has deposited money into their account, but the funds seem to be lost.
- The player from Germany had successfully registered and verified their account but had their account closed after requesting a withdrawal of 400 euros.
- The player from Ireland had undergone multiple verification processes, providing various documents for identity confirmation.
Duxcasino payment methods
The Complaints Team marked the complaint as ‘resolved’ and expressed appreciation for the player’s cooperation. The player from Ireland requested assistance regarding an indefinite account closure at DuxCasino and a pending withdrawal of €5,000. The player from Germany had successfully registered and verified their account but had their account closed after requesting a withdrawal of 400 euros. The player from the Netherlands successfully deposited €50, but the transaction was rejected despite the funds being deducted from her bank account. The complaint was successfully resolved, confirming that the player’s KYC verification had been approved and that there were no discrepancies on their end. Following further communication and the submission of all necessary documentation, the player successfully received his winnings after splitting his withdrawal request due to cashout limits.
User reviews of Duxcasino
After submitting the complaint, the player confirmed that he had received his payment. The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. He had requested a refund of 672€, arguing that his registration and deposit should not have been allowed as he was blocked from other casinos within the N1 Group.
Bonuses and codes offered by Duxcasino
Continue reading our Duxcasino review to find out more about this casino and determine if it’s the right fit for you. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The Complaints Team was unable to resolve the issue due to a lack of further response from the player.
In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn’t had any complaints). This includes the casino’s T&Cs, player complaints, estimated revenues, blacklists, and various other factors. Duxcasino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety.
- The player also claimed that Duxcasino had violated its own terms regarding the deposit limit for German players, an issue the casino did not address.
- We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Duxcasino, your account, withdrawals, or anything else.
- Based upon our estimates and collected information, we consider Duxcasino a very big online casino.
- The player confirmed the issue was resolved and his winnings were received.
- Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
- The complaint was marked as resolved, and the player expressed gratitude for the assistance received.
- For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.
Our database has a total of 25 user reviews of Duxcasino, giving it a Great User feedback rating. Based upon our estimates and collected information, we consider Duxcasino a very big online casino. In our review of Duxcasino, we thoroughly read and reviewed the Terms and Conditions of Duxcasino.
Player’s account has been closed with confiscated funds.
The player from Ireland had their account closed without explanation while a €3,950 balance remained unwithdrawn. Browse all bonuses offered by Duxcasino, including their no deposit bonus offers and first deposit welcome bonuses. Our database presently holds 7 bonuses from Duxcasino, which are listed in the ‘Bonuses’ section of this review. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. The table below shows the casino’s win and withdrawal limitations. You may access the casino’s user reviews in the User reviews section of this page.
Taking into account all factors in our review, Duxcasino has scored a Safety Index of 8.8, representing a High value. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. In determining a casino’s Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. In this review, Duxcasino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
Despite having fulfilled all verification steps, the casino provided vague responses and no clear timeline for the release of funds. However, due to a lack of response from her, the complaint was ultimately rejected. The Complaints Team informed her that if the deposit was not credited, she should contact her payment provider for further investigation, which could take about a month.
Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Duxcasino, your account, withdrawals, or anything else. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review. We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Duxcasino to be somewhat unfair.